Frequently Asked Questions
Find answers to common questions about our luxury outerwear and apparel.
How do I care for my Rudsak leather jacket?
We recommend professional leather cleaning only. Avoid direct heat and store in a cool, dry place using a wide garment hanger.
Are your down jackets waterproof?
Our down jackets feature water-resistant and windproof shells designed to withstand harsh winter conditions, though they are not fully submersible.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Do you offer repairs for hardware or zippers?
We offer a one-year limited warranty on manufacturing defects, including hardware. Please contact our customer care team with photos of the issue.
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page to find the perfect fit based on your body measurements.
Do you offer international shipping?
Currently, we ship to customers across North America and select European countries. Shipping costs and duties are calculated at checkout.